Paul Green (Hi-Fi) Limited
Company Reg. 1331093
Vat Reg. 140 5913 88

TERMS AND CONDITIONS FOR SALES ON THIS WEBSITE:

The following terms and conditions apply to all purchases of items from this website. Please read this document carefully before placing your order. We reserve the right to change these terms from periodically. Any such changes shall not affect any contract subsisting between us at the time of such change. Please check them before you make any new purchase.

Sale of Goods
By placing an order with Paul Green (Hi-Fi) Ltd (referred to as us/we/our) you (the customer) are accepting these terms and conditions, as well as our Terms of Website Use, to the exclusion of all other terms and conditions. These conditions do not affect your statutory rights.

• We will acknowledge your order by email as soon as possible. Any email or other acknowledgement from us does not constitute our legal acceptance of your order.  Your offer is accepted and our contract begins with you, our customer, when the goods are despatched.
• We will send you a copy of your receipt. Please ensure you keep this in a safe place as this will also be your guarantee on the following terms: Should any of the goods develop a fault simply return your goods within 30 days of purchase (complete with original packaging and accessories – please refer to “Returns” for additional conditions that apply) and you will be offered the choice of either an exchange or full refund. Should a fault develop and the goods are returned to us after 30 days, but within the guarantee period, we will provide a free of charge repair as soon as possible, depending on the delivery of the required parts. After the guarantee has expired we will still endeavour to help with any servicing your goods may require. All items (excluding wearable parts) are guaranteed for a full 12 months for domestic use. We will not guarantee against misuse (i.e. liquid spilt inside or over-driven speakers for example (and not limited to)), commercial use, loss of data stored on any form of writeable/ rewriteable media/ hard drive devices, dead pixels of an amount not covered by the manufacturer’s specifications or normal wear and tear. Please note the guarantee will be invalidated if repairs are done other than by us or manufacturer authorised agents.
• Either of us shall have the right to terminate the contract between us without penalty within 14 days from the date we accept your order.  In the event of termination we will gladly refund to you all sums paid to us and you shall return any goods that we have despatched to you. Termination of contract shall be without prejudice to the rights and duties of either you or us accrued prior to termination.

Payment and Prices
• We will accept payment of your order by Paypal (Visa, Mastercard etc). We also accept Bank Transfers. Payment by cheque or cash on delivery is not accepted. Unfortunately we do not offer credit facilities.

• Payment for goods must be made in accordance with our purchase procedure. All orders are positively credit card sanctioned prior to despatch.  We cannot accept responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.
• The price for the goods will be as stipulated on the website at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission on the price published for the goods on our website is wrong. We try to ensure that all prices displayed on our website are accurate, but the price of the goods on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.
• All prices on our website are in pounds sterling and inclusive of VAT.

Availability
Your order for goods is subject to availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods, we will obviously refund any money already paid by you for the goods. However, we will not be responsible for compensating you for any other losses, which you may suffer if we do not supply the goods.

• All offers 1 per customer / household

Delivery
We regret that we cannot accept orders for and make deliveries to addresses outside of mainland Britain. For delivery addresses within the mainland, we will endeavour to deliver the goods as soon a possible, but time shall not be of the essence. If no times are specified, delivery shall be within a reasonable time. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence.

• Should delivery be delayed by us for more than 7 working days from the delivery date you have the right to contact us and refuse the goods. In this case we will happily refund you any money paid for the goods, as the last thing we want is a dissatisfied customer.
• We reserve the right to charge for re-delivery if you are not present at the agreed original delivery date.
• As soon as we have delivered the goods to you, you will be responsible for them. When we deliver the goods we will require you to sign for them.  If you are not able to sign for a delivery, we will do our utmost to let you know when we intend to redeliver the goods again. Our responsibility for everything other than damage due to our negligence will end at the time the carrier tried to delivery the goods to you.
• Title in the goods will pass on delivery. Should you return the goods pursuant to conditions set out under these terms and conditions, then title in the goods shall revert to us when you return the goods to us.

Returns
Goods, other than faulty goods, may be returned within 14 working days of the date of receipt by you of the goods. The cost of the return delivery charge under these circumstances is to be paid by the customer. We would request that all goods be returned in an ‘as new’ condition complete with packaging and all accessories. Unfortunately, goods which do not comply with this condition may be subject to a handling charge. We will usually refund you what you paid for the goods and reasonable delivery charges (delivery fees that are equal to the costs of sending the item or items to the customer). More information on the UK Distance Selling act can be found here.

Faulty Items
• Important notice:  time limit for notification of claims:-  If goods arrive in a damaged condition you must inform us within 7 days of the date of delivery and we will either replace the goods at no charge, or refund any money paid by you for the goods. If the goods returned under this condition are found not to be defective and in full working order, they will be returned to you. An administration fee of 15% of the price of the goods, along with the cost of carriage will be charged to you, to cover the costs we have incurred. If the goods are found to be faulty outside 7 days from receipt of goods, please refer to “Sale of Goods” for additional conditions that apply.

• If we are required to send an engineer to your home to inspect and repair a product, and that product is subsequently found to be in good working order, we will charge you for the costs we incur for the call-out (typically £40.00). At the time of booking the call, we will ask you to guarantee the cost of the call-out before instructing the engineer by securing a credit or debit card deposit. We will only charge the abortive call-out fee to your debit or credit card if no fault is found.

Liability
Plasma/LCD Screens: Please note that today’s production techniques cannot guarantee an absolutely perfect LCD screen display and buyers should be aware of the possibility of imperfections in the form of a few isolated constantly lit or unlit pixels (or stuck pixels). As a result of this, there is a commonly accepted tolerance level by which LCD screens may display such imperfections without being classified as faulty. As such, we can only take back displays as faulty for refund/repair if the number of affected pixels exceeds the manufacturer’s guidelines, subject to the Terms and Conditions. Please check with the relevant manufacturer as to their tolerance level.

• Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods. However, if your goods do not conform to the specification displayed on the website relating to such goods at the date of purchase, we will arrange for collection of the goods from you and you will be entitled to receive a refund on production of the proof of purchase (sale receipt).
• As you can appreciate we shall not be liable to you, for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control. Including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.
• The contract between us shall be deemed, to have been made in England and shall be governed by the laws of England and Wales.

Complaint Procedure
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint please contact us at:

Paul Green Hi-Fi Ltd
Unit 8, Brassmill Enterprise Centre
Brassmill Lane
Bath
BA1 3JN
E mail: info@paulgreenhifi.co.uk


WEBSITE TERMS AND CONDITIONS OF USE

Website Operator
This website is operated by us, Paul Green (Hi-Fi) Ltd (registered number 1331093) whose registered office is Glenvue House, Paultom, BS39 7YX (referred to as us/we/our).

Licence
We grant you (the user) a non-exclusive licence to use this website upon the following terms and conditions.

• We reserve the right to terminate this licence at any time without notice.

Materials in Site
This website contains material which is owned by or licensed by us. This material includes but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws, including but not limited to copyright.

• All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
• You may view, use, download and store the material on this website for personal and research only.  Commercial use of the material on this website is not permitted. The redistribution, republication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Accuracy of Information
The information in this website is given in good faith. It is subject to change without notice. We are not responsible for any inaccuracies and (except as set out under the heading “Liability”) make no representation and give no warranty as to its accuracy. Please see our Terms and Conditions of Sale regarding the basis on which we will provide goods and services to you. In particular please also see section “Payment and Prices” of the Terms and Conditions of Sale regarding changes to the price of products.

• Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.

Linking
• This website contains links to other websites. We accept no responsibility or liability for the content of other websites which are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website. Any arrangements made between you and any third party named or referred to on this website are entirely at your sole risk and responsibility.

• You may not create a link to this website from another website or document without our prior written consent.

Liability
We do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.

• Except as set out in the clause below, we will be under no liability to you whatsoever whether in contract, tort (including negligence) breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of any information or other materials contained in this website, including, without limitation, as a result of any computer virus or any errors in the content of this website or any communication from us regarding the same.
• These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

Privacy
• We treat your privacy as a matter of utmost importance and we do not pass on any details to third party companies. Where ‘special offers’ are taken up (adding extra warranty periods etc.), some details may be passed onto the manufacturer of the item. (see below for complete privacy policy)

Complete Agreement
These terms and conditions  contain all the terms which you have agreed with us in relation to the use of the website.

Jurisdiction and Acceptance of these Terms and Conditions
This website is controlled and operated by us from our offices in England. The information, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any terms of these terms and conditions or any dispute in relation to the material contained in this website shall be governed by English Law and where a dispute arises in Wales, the applicable law will be English law as applied in Wales. The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions of use of the website.

• Your continued use of this website indicates your acceptance of these terms and conditions.

Privacy policy

  1. Introduction

1.1     We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2     [We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. / By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.]

  1. Credit

2.1     This document was created using a template from SEQ Legal (http://www.seqlegal.com).

  1. Collecting personal information

3.1     We may collect, store and use the following kinds of personal information:

(a)      [information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths]);]

(b)      [information that you provide to us when registering with our website (including [your email address]);]

(c)      [information that you provide when completing your profile on our website (including [your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details]);]

(d)      [information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including [your name and email address]);]

(e)      [information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including [the timing, frequency and pattern of service use];]

(f)      [information relating to any purchases you make of our [goods / services / goods and/or services] or any other transactions that you enter into through our website (including [your name, address, telephone number, email address and card details];]

(g)      [information that you post to our website for publication on the internet (including [your user name, your profile pictures and the content of your posts]);]

(h)      [information contained in or relating to any communications that you send to us or send through our website (including [the communication content and meta data associated with the communication]);]

(i)       [any other personal information that you choose to send to us; and]

(j)      [[provide details of other personal information collected].]

3.2     Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

  1. Using your personal information

4.1     Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

4.2     We may use your personal information to:

(a)      [administer our website and business;]

(b)      [personalise our website for you;]

(c)      [enable your use of the services available on our website;]

(d)      [send you goods purchased through our website;]

(e)      [supply to you services purchased through our website;]

(f)      [send statements, invoices and payment reminders to you, and collect payments from you;]

(g)      [send you non-marketing commercial communications;]

(h)      [send you email notifications that you have specifically requested;]

(i)       [send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);]

(j)      [send you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);]

(k)      [provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);]

(l)       [deal with enquiries and complaints made by or about you relating to our website;]

(m)     [keep our website secure and prevent fraud;]

(n)      [verify compliance with the terms and conditions governing the use of our website [(including monitoring private messages sent through our website private messaging service)]; and]

(o)      [[other uses].]

4.3     [If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.]

4.4     [Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.]

4.5     [We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.]

4.6     [All our website financial transactions are handled through our payment services provider, [PSP name]. You can review the provider’s privacy policy at [URL]. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.]

  1. Disclosing personal information

5.1     We may disclose your personal information to [any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes set out in this policy.

5.2     [We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.]

5.3     We may disclose your personal information:

(a)      to the extent that we are required to do so by law;

(b)      in connection with any ongoing or prospective legal proceedings;

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)      [to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and]

(e)      [to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.]

5.4     Except as provided in this policy, we will not provide your personal information to third parties.

  1. International data transfers

6.1     Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

6.2     [Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: [the United States of America, Russia, Japan, China and India].]

6.3     [Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.]

6.4     You expressly agree to the transfers of personal information described in this Section 6.

  1. Retaining personal information

7.1     This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

7.2     Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.3     [Without prejudice to Section 7.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:

(a)      [personal data type] will be deleted [date/time; and]

(b)      [repeat as necessary].]

7.4     Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:

(a)      to the extent that we are required to do so by law;

(b)      if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

  1. Security of your personal information

8.1     We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

8.2     We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

8.3     [All electronic financial transactions entered into through our website will be protected by encryption technology.]

8.4     You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8.5     [You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).]

  1. Amendments

9.1     We may update this policy from time to time by publishing a new version on our website.

9.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

9.3     [We may notify you of changes to this policy [by email or through the private messaging system on our website].]

  1. Your rights

10.1    You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)      the payment of a fee (currently fixed at GBP 10); and

(b)      the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].

10.2    We may withhold personal information that you request to the extent permitted by law.

10.3    You may instruct us at any time not to process your personal information for marketing purposes.

10.4    In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

  1. Third party websites

11.1    Our website includes hyperlinks to, and details of, third party websites.

11.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

  1. Updating information

12.1    Please let us know if the personal information that we hold about you needs to be corrected or updated