You may have been hearing news that Sonos are discontinuing updates for ‘Legacy’ products and are worried about your Sonos system. The affected products are:
Connect (Manufactured 2011-2015)
Connect:Amp (Manufactured 2011-2015)
Play:5 (Gen 1)
Sonos have issued this latest news:
We heard you. We did not get this right from the start. My apologies for that and I wanted to personally assure you of the path forward:
First, rest assured that come May, when we end new software updates for our legacy products, they will continue to work just as they do today. We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away. Many of you have invested heavily in your Sonos systems, and we intend to honour that investment for as long as possible. Whilst legacy Sonos products won’t get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible. If we run into something core to the experience that can’t be addressed, we’ll work to offer an alternative solution and let you know about any changes you’ll see in your experience.
Secondly, we heard you on the issue of legacy products and modern products not being able to coexist in your home. We are working on a way to split your system so that modern products work together and get the latest features, whilst legacy products work together and remain in their current state. We’re finalising details on this plan and will share more in the coming weeks.
Whilst we have a lot of great products and features in the pipeline, we want our customers to upgrade to our latest and greatest products when they’re excited by what the new products offer, not because they feel forced to do so. That’s the intent of the Trade Up programme we launched for our loyal customers.
Thank you for being a Sonos customer. Thank you for taking the time to give us your feedback. I hope that you’ll forgive our misstep and let us earn back your trust. Without you, Sonos wouldn’t exist and we’ll work harder than ever to earn your loyalty every single day.
If you have any further questions, please don’t hesitate to contact us.
***Further update from Sonos (31/1/19):
Our CEO, Patrick Spence, shared a message on the Sonos blog to clarify a few things. In case you have not seen it, we wanted to highlight some key points:
Come May, when we end new software updates for our legacy products, they will continue to work as they do today. We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away.
Customers will be able to separate legacy players from modern systems and continue to use them.
We will do our best to preserve core functionality and provide bug fixes, but over time our efforts will ultimately be limited by the lack of memory and processing power of these legacy products.
Customers with impacted products will have two options — continue to use these products, or trade up to a modern system.
- Option 1: Continue using these legacy products, recognising the system will no longer receive software updates or new features.
- Option 2: Trade up to a new Sonos product with a 30% credit for every legacy product replaced.